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Frontline Workers

Welcome to the leadership learning pathway for frontline workers in Scotland’s social services. 

The vision for leadership at all levels within social services means that everyone has a leadership role to play. As a frontline worker, your leadership skills can make a real difference to the service that you deliver, and to the outcomes that the people who use your service achieve. There are many ways in which you might show leadership at the front line. For example:

  • Using your initiative to support individuals and families to achieve their goals
  • Inspiring colleagues to think differently
  • Supporting others to learn and develop.

This leadership learning pathway will help you find tools and resources relevant to your work in frontline practice. Please use this resource flexibly and make it work for you. For example, if you aspire to be a manager, you may also wish to explore the leadership pathway for managers.

Getting started

Before exploring the resources, take some time to think about what you want to achieve by developing your leadership skills and how you would like to develop as a leader. We've provided some questions to help you plan your pathway.

Find resources to develop your leadership capability

You will find six leadership capabilities in the box below. The leadership capabilities describe the different elements that make up effective leadership in social services. Click on a leadership capability to access learning resources and find information about how to develop your skills in that area.


Plan Your Pathway

Everyone's leadership learning is different.  We've put together a selection of tools to help you assess where you are now and what you want to achieve on your leadership journey.

Read more

Standards & Qualifications

There are a range of standards that people working in social services must meet in their job roles and some of these relate to leadership.

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360degree tool
learning log