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Vision for frontline workers means thinking about:

  • How could things be better for the people who use our service?
  • What can I do to make this happen?

It can be easy to think that vision is the role of chief executives and management boards. While they have responsibility for developing the overall direction of the organisation, as a frontline worker, your vision and ideas can help improve outcomes for the people who use your service. Often things that seem quite small can make a big difference. For example, changing the time of an evening meal in a care home so that residents can enjoy eating together without missing out on a favourite TV programme.

As well as a strong value base, you'll need to have an awareness of the wider context that you are working in, and the overall vision that your organisation aims to achieve.


Vision Resources

  • Leading for OutcomesA guide which helps services to move from a service-led to outcomes-focused approach to service development.
  • Change Management A number of resources for Change Management are hosted on Good Practice for leaders and managers including an overview of change management and the skills needed to lead change effectively. Registration or an Athens username is needed – but if you work in Social Services and don’t already have one, you can request one from Social Services Knowledge Scotland (SSKS).
  • Imagining the Future IRISS explores: 'What does the future hold for social services in 2025?' and presents four scenarios designed to help us think through some possible issues for the future.

Examples from Practice

What Others Say

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Scotland's Permanent Secretary on leadership

"Leadership begins when we start to explore 'How can I best make a difference?'"

Blanchard, K (2006) Self Leadership and the One Minute Manager, London, Harper Collins

"It is helpful, in terms of vision, to constantly bring it back to people who use services, whether it will produce good outcomes for them."

University of Stirling et al. (2010) Leading Together, Dundee, SSSC

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