As a manager you have a key role in promoting an organisational culture which empowers other managers and
staff to use their skills and abilities fully, to take appropriate risks and to make decisions within their
own sphere of influence.
This means encouraging and valuing leadership, expertise and insight at all levels of the workforce and among
people who use the service, recognising them as co-producers. One of your main challenges may be to maintain
accountability while encouraging others to take risks and show autonomy.
Empowering others involves:
developing a clear action plan to build an organisational culture which embraces the leadership of people
who use services, their carers, the community, staff and colleagues at all levels in the organisation
working with colleagues in partner organisations to build collaborative leadership capacity and enable
innovation and appropriate risk-taking across organisational boundaries
supporting professional autonomy and leadership from staff and people using the service
Children and Young People's Commissioner Scotland.This website is for children and young people in Scotland, their parents and the adults who work with
them. Here, you can learn about your rights, make your voice heard and find out who can help you live a
safe and happy life.
Groups and teamworkVery good material that explains the links between groups, teams, project management, and leadership,
and provides a lot of theoretical discussion of these. Useful for first line managers particularly.
Managing PeopleA number of resources for Managing People are hosted on Good Practice for leaders and managers .
Topics covered include delegation, empowerment and giving and receiving feedback. Registration or an
Athens username is needed – but if you work in Social Services and don’t already have one, you can request
one from Social Services Knowledge